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Analyze Customer Feedback

User Persona Service
Use Case Readiness Emerging

Hundreds of customer survey responses. No time to read them all. 

AI identifies common themes, so your service team acts on what matters.

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Read Every Survey Without Reading Every Survey

Your customers are telling you what's wrong and what's working. The problem is that the answers are scattered across hundreds of survey responses and call recordings. Feedback Survey Summaries analyze all of this and surface the themes that matter most. 

Start with summaries to get instant theme analysis from your survey data. Add Conversation Intelligence to track key terms and topics mentioned in calls, so you catch feedback patterns that don't show up in written surveys.

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Service Hub Professional

Get Started with Feedback Survey Summaries

See what your customers are saying in seconds.

Step 1 - Open Feedback Surveys

Navigate to Service, then Feedback Surveys. You'll see your active surveys and their responses. Feedback survey summaries work on top of your existing survey data, so you don't need to create anything new to start getting AI analysis.

Step 2 - Generate a Summary

Select a survey with responses and click "Generate an AI summary." The tool analyzes all responses and identifies key themes, recurring complaints, feature requests, and positive feedback patterns. You get a structured overview instead of reading hundreds of individual responses.

Step 3 - Review Themes and Trends

Review the identified themes to understand what your customers care about most. Look for patterns like recurring product issues, common feature requests, or service gaps. Use these themes to prioritize your team's focus areas and inform product feedback.

Turn it on. Watch it work.

Once Feedback Survey Summaries are analyzing your survey data, you'll know what customers care about without reading every single response. Add Conversation Intelligence, and you'll catch the themes customers mention in calls too. Feedback becomes a system, not a chore.
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What to expect:

  • Survey themes identified automatically

  • Call feedback tracked by topic and term

  • Trends visible without manual review

Your customers already told you what they need. It's in the surveys and the calls. The only question is whether you have time to listen. Now you do.

Go Deeper with More Breeze Tools

Once survey themes are clear, add Conversation Intelligence to catch what surveys miss.
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Sales Hub Professional, Service Hub Professional

Conversation Intelligence

Tracks key terms and topics mentioned in customer calls to surface common feedback themes that don't appear in written surveys. Use it to catch complaints, feature requests, and competitor mentions from live conversations. Generates reports so you can see trends across your entire call history.